Terms And Conditions

Version: 2026.01

Last Updated: January 24, 2026

Registered Office: Brussels, Belgium

PREAMBLE: OBJECT AND ACCEPTANCE

These Terms and Conditions of Service (hereinafter referred to as the "Agreement" or "Terms") constitute a legally binding agreement between Kaizup, a company incorporated under the laws of Belgium (hereinafter "Kaizup", "we", "us", or "our"), and any natural person or legal entity (hereinafter the "User", "Client", or "you") accessing the software platform published by Kaizup.

Kaizup provides a Software-as-a-Service (SaaS) solution accessible via the Internet. This document exhaustively defines the technical, legal, and financial terms of this provision.

WARNING: By using the Platform, you acknowledge that you have read, understood, and accepted these Terms in their entirety. If you do not accept these terms, you must immediately cease all use of the Service. If you are registering on behalf of a company, you warrant that you have the legal authority to bind said entity to these Terms.

ARTICLE 1. DETAILED DEFINITIONS

For the interpretation of this Agreement, the following terms shall have the meanings set forth below:

  • Subscription: Refers to the paid service plan chosen by the Client (monthly or annual), granting access to the advanced features of the Platform.
  • API (Application Programming Interface): Refers to the programming interface allowing interconnection between the Kaizup Platform and third-party systems.
  • Client: Refers to any entity or person who has validated an account and accepted these Terms.
  • Account: Refers to the personal and secure digital environment dedicated to the User, accessible via a username and password.
  • User Content / Client Data: Refers to all data, text, files, images, or information that the Client imports, generates, or processes through the Platform.
  • Documentation: Refers to the user guides, tutorials, and technical specifications provided by Kaizup.
  • Intellectual Property Rights: Refers to all copyrights, patents, trademarks, designs, domain names, and trade secrets.
  • Free Trial: Refers to the discovery period of seven (7) calendar days.
  • Incident: Refers to any unplanned interruption or degradation of the Service quality.
  • SaaS (Software as a Service): Refers to the software distribution model where Kaizup hosts the application and makes it available to Clients via the Internet.

ARTICLE 2. ELIGIBILITY AND REGISTRATION

2.1 Legal Capacity

The Service is intended for adults (18 years or older) under Belgian law possessing full legal capacity. Kaizup cannot be held responsible for use by unauthorized minors.

2.2 Accuracy of Data

Upon creating an Account, the User agrees to provide accurate information: first name, last name, professional email, company name, and VAT number (if applicable). The User is responsible for keeping this information up to date. Any fraudulent or whimsical information may lead to the immediate closure of the Account.

2.3 Access Security

The Account is personal and non-transferable. The User is solely responsible for maintaining the confidentiality of their credentials. Kaizup recommends the use of complex passwords and disclaims any liability for damages resulting from unauthorized access by a third party due to the User's negligence.

ARTICLE 3. SERVICE DESCRIPTION AND ACCESS

3.1 License to Use

Kaizup grants the Client a non-exclusive, non-transferable, worldwide license to use the Service for the duration of the Subscription. This license is limited to the internal professional or personal needs of the Client.

3.2 Service Evolution

Kaizup maintains a policy of continuous improvement. Consequently, Kaizup reserves the right to modify, add, or remove features at any time. These modifications are generally intended to optimize the security or performance of the Service.

3.3 Maintenance and Availability

Kaizup shall use its best efforts to ensure Service availability of 99.5% on an annual basis. However, access may be suspended for:

  • Scheduled maintenance operations (notified 24 hours in advance).
  • Cybersecurity-related emergencies.
  • Failures of third-party networks (Internet Service Providers, data centers).

ARTICLE 4. SEVEN (7) DAY FREE TRIAL

4.1 Duration and Limitations

Every new Client is entitled to a Free Trial of seven (7) calendar days. This trial is intended to allow the Client to evaluate the Service's suitability for their needs. Kaizup reserves the right to limit certain features or data volumes during this phase.

4.2 Conversion to Paid Subscription

At the expiration of the seven (7) days, access to the Platform's features is automatically restricted. To maintain access and preserve the data entered, the Client must subscribe to a paid Plan.

ARTICLE 5. FINANCIAL TERMS AND PAYMENT

5.1 Pricing

The applicable rates are those in effect on the day of subscription, as displayed on the Kaizup website. Rates are expressed in Euros (€) excluding taxes (EX-VAT). The Client is responsible for the payment of all applicable taxes (VAT, etc.).

5.2 Pre-payment Model (Condition Precedent)

The Service operates on a pre-payment model. Therefore:

  • Access to the Service is strictly conditioned upon the effective and full payment of the upcoming period.
  • In the event of a transaction failure (expired card, insufficient funds), access is immediately suspended.
  • There is no possibility of a debit balance or late payment: No payment = No access.

5.3 Billing Cycle and Renewal

The Subscription is concluded for a specific period and is tacitly renewed for identical periods (month or year), unless terminated by the Client via the management interface no later than the day before the anniversary date.

5.4 Refunds

Given the digital nature of the Service and the prior trial period, no refunds will be granted for a subscription period already started, except in cases of proven gross negligence by Kaizup.

ARTICLE 6. ACCEPTABLE USE POLICY (AUP)

The User agrees to use the Service fairly and in compliance with applicable laws.

6.1 Prohibited Uses

The following are strictly prohibited, under penalty of immediate termination:

  1. Reverse Engineering: Attempting to copy, modify, decompile, or extract the source code of the Platform.
  2. Data Scraping: Using automated systems (bots, scrapers) to extract data from Kaizup in a massive or systematic way.
  3. System Integrity: Attempting to bypass security measures or saturate servers (Denial of Service attacks).
  4. Illicit Content: Hosting data that violates third-party rights, or content that is pornographic, hateful, or promotes criminal activities.

6.2 Fair Use

While some plans may appear "unlimited," usage must remain reasonable. If a User's resource consumption exceeds 500% of the average for their plan level, Kaizup reserves the right to throttle access following notification.

ARTICLE 7. INTELLECTUAL PROPERTY

7.1 Kaizup Ownership

The entire Service, including software, algorithms, graphical interfaces, databases, logos, and trademarks, is the exclusive property of Kaizup. Nothing in this Agreement transfers ownership of these assets to the Client.

7.2 Client Ownership

The Client remains the exclusive owner of all Client Data. Kaizup claims no rights over your data, except for a worldwide, royalty-free, and limited technical license required to host, back up, and display your data for your own use on the Platform.

ARTICLE 8. DATA PROTECTION (GDPR)

In accordance with the General Data Protection Regulation (GDPR), Kaizup acts as a Data Processor for the data the Client stores in the tool, and as a Data Controller for management data (billing, support).

8.1 Kaizup's Obligations

Kaizup agrees to:

  • Process data only according to the Client's written instructions.
  • Guarantee the absolute confidentiality of the data.
  • Inform the Client of any data breach within a maximum of 72 hours after becoming aware of it.
  • Delete or return data at the end of the contract.

8.2 Technical Security

Kaizup implements security measures consistent with market standards: stream encryption (SSL/TLS), daily backups, and strict server-level access control.

ARTICLE 9. CONFIDENTIALITY

Each Party agrees not to disclose the confidential information of the other Party (trade secrets, work methods, financial data) obtained during the execution of the Agreement. This commitment remains valid throughout the duration of the Agreement and for a period of three (3) years following its termination.

ARTICLE 10. LIMITATION OF LIABILITY

Kaizup can only be held liable for direct damages resulting from its proven and exclusive fault.

10.1 Exclusions

Kaizup is in no way responsible for:

  • Loss of profit, revenue, or business opportunities.
  • Loss of data or file corruption (the Client must maintain their own external backups).
  • Damages resulting from misuse by the Client or its employees.

10.2 Liability Cap

Should Kaizup's liability be established, the total amount of damages and interest charged to it shall in no case exceed the total amount (Ex-VAT) paid by the Client to Kaizup during the six (6) months preceding the damaging event.

ARTICLE 11. INDEMNIFICATION

The Client agrees to indemnify and hold Kaizup harmless from any claim, loss, or expense (including attorney fees) resulting from:

  1. Their violation of these Terms.
  2. The violation of third-party rights (including intellectual property or privacy) by their Client Data.

ARTICLE 12. TERM AND TERMINATION

12.1 Term

The Agreement is concluded for an indefinite period, with a minimum period equal to the chosen subscription period.

12.2 Termination by the Client

The Client may terminate the contract at any time via their dashboard. The Service will remain active until the end of the paid cycle. Termination via email will not be considered valid if the management interface is operational.

12.3 Termination for Cause

Kaizup reserves the right to terminate the contract without prior notice in the event of a serious breach by the User (fraud, hacking, non-compliance with Article 6).

12.4 Data Recovery (Reversibility)

At the end of the contract, the Client has 30 days to export their data in a standard format (CSV or JSON). After this period, Kaizup will proceed with the permanent deletion of the data for security and GDPR compliance reasons.

ARTICLE 13. GOVERNING LAW AND JURISDICTION

13.1 Governing Law

This Agreement is exclusively governed by Belgian law, excluding its conflict of laws rules.

13.2 Dispute Resolution

In the event of a dispute, the parties agree to seek an amicable mediation. Failing agreement within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the Courts of the Judicial District of Brussels, notwithstanding plurality of defendants or impleader.

ARTICLE 14. GENERAL PROVISIONS

14.1 Force Majeure

Kaizup is not responsible for delays or failures caused by events beyond its reasonable control (pandemies, national strikes, global internet infrastructure failures).

14.2 Severability

If any clause is declared void by a court, the other clauses remain fully applicable. The void clause will be replaced by a valid clause that closely approximates the initial intention of the parties.

14.3 Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all previous oral or written agreements.

ARTICLE 15. CONTACT

For any questions regarding these terms or to report abuse, please contact us:

Kaizup Email: info@kaizup.com

Address: Brussels, Belgium

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